Refund policy

Return & Refund Policy

We want you to love your Relivaxe Eye Massager. If you're not completely satisfied, we're here to help.

60-Day Money-Back Guarantee

You may request a return within 60 days of receiving your order. If 60 days have passed since delivery, unfortunately we can't offer you a refund or exchange.

Eligibility

• The item must be in the same condition that you received it.
• Proof of purchase (order number or confirmation email) is required.

How to Start a Return

Email us at support@relivaxe.com with your order number and the reason for your return. Our team will reply within 24 hours with simple instructions.

Refunds

Once your return is received and inspected, we'll notify you of the approval. Approved refunds are processed back to your original payment method within 5–10 business days.

Damaged or Faulty Items

If your item arrives damaged or faulty, contact us within 60 days and we'll arrange a free replacement or a full refund — no need to return the item in most cases.

Contact

Questions about a return? Email support@relivaxe.com and we'll be happy to help.